Refund and Cancellation Policy
At MSSASAN, we value your satisfaction and aim to provide clear guidelines regarding refunds and cancellations. Please familiarize yourself with our policies outlined below:
Refund Policy
- Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team at support@mssasan.in within 7 days of receiving the item. We will initiate a refund or replacement based on your preference.
- Incorrect Orders: In the rare event that you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be sent to you, or you may choose a refund.
- Unsatisfactory Products: We strive for your satisfaction, but if you are unsatisfied with your purchase for reasons other than defects or inaccuracies, please contact us within 30 days of receiving the item. We may offer a refund or alternative solutions on a case-by-case basis.
- Refund Processing: Refunds will be processed within 7 business days to the original payment method.
Cancellation Policy
- Order Changes and Cancellations: Once an order is placed, changes or cancellations are not permitted. Please review your order carefully before confirming your purchase.
- Out-of-Stock Items: In the event that an item becomes out of stock after your order is placed, we will notify you promptly. You may choose an alternative item, wait for the item to be restocked, or receive a refund.
- Refusal of Service: MSSASAN reserves the right to refuse service, cancel orders, or terminate accounts at our discretion.
Contact Information
For inquiries or assistance related to refunds and cancellations, please contact our customer support team at support@mssasan.in.
This Refund and Cancellation Policy was last updated on 19-01-2023.
